Privacy Policy 10088 — Full Commitment to Protecting the Personal Data of Malaysia Members

10088 understands that privacy is more than a legal requirement — it is a fundamental right of every digital user. We built this platform on the belief that member trust is our most valuable asset, and that trust can only be maintained through transparency about how we handle your personal information.

This Privacy Policy applies to all personal information collected by 10088 through our website, mobile app, email communications, and any other interactions you have with our platform. This includes information you provide directly when registering or using our services, as well as information collected automatically while you use the platform.

This Policy should be read together with Terms & Conditions and Responsible Gaming Policy 10088, all of which form the legal framework governing the relationship between you and our platform.

10088 collects various categories of personal data depending on how you interact with our platform. The table below provides an overview of the types of data we may collect:

10088 collect information through several different channels. Understanding these channels allows you to make more informed decisions about what information you share with us.

• Account registration: When you register a new account at 10088, you provide basic information such as your Malaysian phone number and password. This information is required to create and manage your account.
• Financial transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, or CIMB Clicks, information related to that transaction is recorded for processing and financial record purposes.
• Platform usage: Data is collected automatically as you use the platform — including the games you play, the bets you place, and how you interact with the interface.
• Support communications: When you contact the 10088 support team via live chat, email, or other channels, those communications are recorded to help resolve complaints and train our team.
• Cookies and tracking technologies: Our platform uses cookies and similar technologies to enhance user experience and collect analytics data — explained in further detail in Section 7.
• Identity verification: In certain circumstances — such as large withdrawals or when compliance requirements arise — we may request additional identification documents such as a MyKad or passport.

10088 use collected personal data only for lawful and specific purposes. We will not use your data for any other purpose without obtaining your consent first.

• Account management: Creating, verifying, and managing your member account, including password resets and profile updates.
• Transaction processing: Fast and secure processing of deposits and withdrawals via your preferred Malaysian local payment methods.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and other security threats that could harm the platform and its members.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering requirements and customer identity verification.
• Service improvement: Analysing usage patterns to improve platform performance, introduce new features, and deliver a better user experience.
• Service communications: Sending important notifications related to your account, transactions, changes to terms, or critical security information.
• Customer support: To provide relevant and accurate assistance when you contact the 10088 support team.
• Responsible Gaming: Monitoring gameplay patterns to detect early signs of problem gambling and providing appropriate assistance or limits when needed.

10088 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, there are limited circumstances where we may need to share information with certain parties in order to provide our services to you:

• Payment providers: Transaction information is shared with payment service providers such as Malaysian eWallet platforms and banks to process your deposits and withdrawals.
• Game providers: Minimum necessary information is shared with game providers such as Evolution Gaming, SA Gaming, and Pragmatic Play to enable you to access their games through the 10088 platform.
• Authorities and regulatory bodies: 10088 will disclose the necessary information to the relevant authorities when required by law or a valid court order.
• Technology service providers: Our cloud infrastructure and technical service providers may have access to certain data in their capacity as data processors, subject to strict confidentiality agreements.

All third parties we work with are required to meet data protection standards equivalent to or exceeding those of 10088 itself. We are not responsible for the privacy practices of third parties that have no contractual relationship with us.

10088 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL encryption for all communications between your device and 10088's servers.
• Encryption of sensitive data at rest using industry-leading encryption algorithms.
• Multi-layered firewalls and intrusion detection systems that monitor all incoming and outgoing traffic 24 hours a day.
• Role-based access control ensuring staff can only access data relevant to their responsibilities.
• Mandatory two-factor authentication for all administrative access to systems containing member data.
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Mandatory cybersecurity awareness training for all 10088 staff.
• A clear incident response procedure to ensure any data breach is addressed promptly and effectively.

While we take all reasonable steps to protect your data, no security system can be guaranteed one hundred percent secure. You also play an important role in your account's security — ensure your password is strong and not shared with anyone, including those claiming to be staff of 10088.

Platform 10088 use cookies and similar tracking technologies to enhance the user experience, maintain session security, and gather analytics data that helps us understand how our platform is used.

• Session cookies: Temporary cookies required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: Cookies that store your preference settings — such as language and display options — to ensure a consistent experience each time you visit.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorized access.
• Analytics cookies: Helps us understand how members use the platform — including the most visited pages, navigation flows, and any technical issues that may exist. This data is collected in aggregate and is not used to identify you personally.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality — particularly session cookies required for logging in. Continued use of the platform after acknowledging our cookie notice constitutes your consent to the use of cookies as described above.

As a platform that relies on international cloud technology infrastructure, your personal data may be stored or processed on servers located outside Malaysia. When this occurs, 10088 ensuring that such data transfers are safeguarded by adequate protection mechanisms.

• All cross-border data transfers are conducted under data processing agreements that comply with international data protection standards.
• Our infrastructure providers are required to comply with privacy policies that meet Malaysian data protection standards.
• Sensitive financial data is always processed under strict controls regardless of physical infrastructure location.

10088 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, certain data may be retained for an additional period to fulfil legal obligations, resolve any outstanding disputes, or meet audit requirements.

• Financial transaction data is retained for a minimum of seven years in accordance with legal requirements relating to financial records and anti-money laundering.
• Support communication data retained for two years after case resolution for reference and training purposes.
• Technical log data such as access logs and security logs are retained for six months for security analysis purposes.
• Account profile data that have been inactive for more than three years will be reviewed and may be deleted or anonymized.

Once the retention period ends, data will be securely deleted or anonymized so that it can no longer be linked to any specific individual.

As a member 10088, you have a range of rights regarding your personal data. We respect these rights and provide clear mechanisms for you to exercise them.

Platform 10088 is strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If you are a parent or guardian and have discovered that your underage child has registered an account at 10088, please contact us immediately at support@10088.best. We will take immediate action to investigate and close that account and delete all associated data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 10088, please contact us through the following channels:

• Email: support@10088.best — we aim to respond within 2 business hours for privacy-related enquiries.
• Live Chat: Available 24 hours a day, 7 days a week through the 10088 platform — the fastest way to get an immediate response.

When contacting us regarding privacy matters, please clearly state the type of request (data access, correction, deletion, etc.) and your account information (without providing your password) so we can process your request more efficiently.

10088 reserves the right to update this Privacy Policy from time to time. Members will be notified of any significant changes via email or in-platform notification before those changes take effect. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.